Refund & Return Policy

At [Your Store Name], your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help!

1. Returns

We accept returns within [e.g., 7–14 days] of the delivery date. To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition and packaging

  • Tags must still be attached

  • You must provide a proof of purchase (order number or receipt)

Unfortunately, we cannot accept returns on:

  • Sale or discounted items

  • Intimate wear or undergarments (for hygiene reasons)

  • Items damaged due to misuse

2. How to Request a Return

To start a return, please contact us at [your email address] with the following:

  • Your order number

  • Item(s) you wish to return

  • Reason for return

We will guide you through the process and provide return instructions. Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

3. Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method within [e.g., 5–10 business days]

  • Shipping fees are non-refundable

4. Exchanges

We currently do not offer direct exchanges. If you’d like to exchange an item, please return it and place a new order for the preferred size or style.

5. Damaged or Incorrect Items

If your item arrived damaged or you received the wrong item, please contact us within [e.g., 48 hours] of receiving your order. We will take care of the issue as quickly as possible.

6. Questions?

If you have any questions about your return, refund, or order, feel free to contact us at:
📞 01008051754